ASSISTANCE and FAQ

User Errors
Can’t Log In
Next button does not appear
Next button Disappears
If you click training and nothing happens

Administrator's Access

Setup Section

Employees Section
Add or delete employees after Setup
Changing the Administrator
Re-assigning the Compliance Officer
Training Status
Change/Reprint Cover Sheets
Reprint Certificates
Employee Database

Policies Section
Change and reprint policies

HIPAA Security Section
Change & Reprint Risk Analyses

OSHA Section
Change & Reprint OSHA Policies & Assessments

Training Section

Forms Section
Types of Forms
Download a Form
Download All Forms

Program Requirements
PC Users
Mac Users

Mobile Devices

User Errors

Can't log in.
Contact your Account Administrator to verify you are using the correct Office ID and Employee ID. Remember that HCSI logins are case sensitive so watch capitalization and make sure your Cap-Lock key is not turned on.

Flash Player
The HCSI training program no longer uses Flash Player:
If you receive a Flash Player or Missing Flash Player message, please clear your browser’s History, Cache and Cookies or try using a different web browser (If using Internet explorer, try using Google Chrome web browser instead for example).

“Next” button does not appear
If the next button does not appear, first make sure your external speakers are turned on and the volume is not mutes and is high enough for you to be able to hear the audio. The training is accompanied by the instructor speaking and you cannot progress through the screens until the instructor has finished speaking about the information on each page. If you still can't hear anything, wait a couple of minutes for the audio to have time to finish and the next button should activate. If the next button does not activate then your speakers are not working or they are turned off. Also, make sure you are USING A COMPATIBLE WEB BROWSER such as Internet Explorer or Google Chrome. Some third party or mobile device browsers may not be optimist to work properly with the HCSI training program.

“Next” button disappears after audio finishes
If this happens then you probably have a popup blocker or a similar program interfering with the functionality of the program. Turn your popup blocker off, restart your computer and try the training again.

If you click “Training” and nothing happens
First make sure that it didn't appear in the background or behind some of the other windows that you presently have open on your computer. If you still can't find the training then your popup blocker is interfering with the program. Make sure your popup blocker is turned off and then reboot your computer (we don't have any advertisement popups on our site so you won't need it while using the HCSI website).

If you have any questions call or email us, we would be happy to help you!
Phone: (801) 947-0183
Email: support@hcsiinc.com

Administrator and Compliance Officer Access
The Administrator of the program will receive an Employee ID code that will give him/her access to all of the areas and options below. Compliance Officers only have access to their area of compliance and the forms area.

Setup
There is a "General Setup" as well as an individual setup for each training course on your account. In the General Setup the Administrator will be able to enter and print out ID codes for their employees. In the Individual setups for each of the training programs the Compliance Officer (over that subject) will be able to customize the program to the practice and print the necessary documentation needed for their compliance plan. Only the Compliance Officer of each program (HIPAA, Medicare, OSHA and HR) can access the setup for the training program they manage.

Employees Section
After Setup is complete the Administrator will be able to access this section to manage the employees. This “Employee” link is found on the left-hand side of the screen after login. This area has many options.

Add/Delete Employees
Add an employee - If you hire a new employee, you can add them to the system and print off cover (login ID) pages for them by clicking on "Add Employee". When you are done filling in their information click "Save/Print" at the bottom of the new employee's account and it will print their ID codes.
Delete an employee - click the checkbox by the employee's name that you wish to delete, scroll down to the bottom of the screen and click the delete button. Click yes when it verifies you want to delete this person and then click the "Employees" link and you will see that the name is removed.*Important Note: DO NOT delete an employee until you verify that you have copies of all their training certificates for you records. Also, do not delete an employee that is only on temporary leave. ONCE YOU DELETE AN EMPLOYEE IT IS PERMANENT; THEIR INFORMATION IS GONE AND NO LONGER RETRIEVEABLE!

Changing the Administrator
If you have a new Administrator you will need to call HCSI directly so that we can assist in adding the new administrator and ensuring the account is setup correctly.

Re-assigning a Compliance Officer
If an employee is promoted to a compliance officer position, the Administrator can change their status in the "Employees" area. This will allow them to access the Setup and Management training for the area of compliance they have been assigned. To do this, click on the employee's name that was promoted, click the check box next to the title they were assigned (HIPAA Compliance Officer, OSHA Compliance Officer, etc.). When you are finished click "Save/Print" and it will save these new settings and allow you to print the new information.

Training Status
In this "Employees" area the Administrator can keep track of the employees' training progress. Across from their name it shows their status (Office admin, Management, or Employee). There is also a bubble that shows their overall progress. If you wish to see specifically how far along they are, you can click on each account and scroll down to the bottom of the screen to see their progress in each course.

Change or Reprint Cover Sheets
If the Administrator needs to change or reprint an employee's cover sheets they must first click on the employee's individual account, make the changes, click the "Save/Print" button, then the program will print their cover sheets again.

Reprint Certificate of Completion
Employees are given only one opportunity, at the end of each training course, to print (or save as a PDF file) their training completion certificate. If for some reason they were unable to print their certificate after training, the Account Administrator is the only other person who has access to reprint a training certificate. The Administrator can reprint the certificate of completion for an employee by clicking on the employee's name in the Employee List and scrolling down to the bottom of the account information page where is shows training courses. Any complete course will have a link to the right of the course that says "view certificate". By clicking that link the certificate will open for reprinting.

Employee Database
The "Employees" area makes a great employee database where the Administrator can document the employees' names, each of the employees' exempt or non-exempt status, pay rates, work schedules, etc. The Administrator can also go back into this area at any time to change these designations. (Note: This additional information is optional only and not required for training.) Once information is changed the Administrator can click "Save/Print" and it will give the option to print out the new information.

HR Policies Section
After the Human Resource Setup is complete; the account Administrator can access this section at any time through the “Policies” link (on the left side of the screen after login) to change or update the office HR policies. These policies are important because they also import into the employee's HR training.

Change or Reprint Office HR Policies
To change or reprint the office HR policies, the Administrator must click on each office policy to change the content. Once you are done, click "Save/Print" (at the bottom of the screen) and the program will save the change and give you the option to print all of the office policies. If there are other policies that need to be changed before you print; you can cancel the print job and click on the next policy that needs updating. There is an option in the Policies area to add Additional or Customized Office Policies if you need to add or update from defaults a policy specific to your office.

HIPAA Security Section
After the HIPAA Security Setup is complete; the Compliance Officer can access this section to change the Risk Analysis that was created in setup. This option is found under the “Security link” on the left-hand side of the screen after login.

Change or Reprint the Risk Analyses
To change or reprint areas in your Risk Analyses, click on the Risk Analysis section you wish to change (Hardware/Software, Facility, or Environmental) and make your changes. Once you are finished click "Save/Print" (at the bottom of the screen), the system will save your changes and give you the option to print all Risk Analysis pages. If you wish to change another of the Risk Analysis section, cancel the print job and click on the next Risk Analysis link you wish to change.

OSHA
After the OSHA Setup is complete, the Compliance Officer can access this section to change the Risk Assessment that was created in setup. This option is found under the OSHA link on the left-hand side after login.

Change or Reprint the Hazard Risk Assessment or OSHA Policies
To change or reprint areas in your Risk Assessment or any of the OSHA policies, click on the area you wish to change (Hazard Risk Assessment, Minimum PPE, etc.) and make your changes. Once you are finished click "Save/Print" (at the bottom of the screen), the system will save your changes and give you the option to print a new policy pages set. If you wish to change other policies in this area before printing, cancel the print job and click on the next policy.

Training Section
In this section you will be able to go through your online training. General Setup must be completed before the Administrator or the Compliance Officers can access this option. Once a Compliance Officer has finished the setup and the employee training for their area of compliance (HIPAA, OSHA, Medicare, HR) then the training for the rest of the office will be unlocked in that area and become automatically available to other employees.
To the left of each course, there is a progress indicator that shows the progress in each course.
You can read and follow the training at your own pace. The system automatically tracks your progress. If you choose to stop your training session before completion, the system will save your place and when you begin again it will return you to where you left off. If you need to leave your computer or take a break during training, we strongly recommend that you save/close your training by clicking the “Exit” button in the lower left hand side of the Training window. This will hard save your progress and reduce the risk of losing training progress should your computer time out or have any other issues while you are away.
The Administrator can track any employee’s progress by clicking on the "Employees" link on the left-hand side of the window, opening the Employee list for additional details.

Forms Section
After setup is complete, the Compliance Officer or members of management can access this area. This area allows you to access and download compliance forms for your practice. These forms are in "word document format", which makes them completely customizable for your office.
You can download them one-by-one (as you need them), or you can download all of the forms by clicking the "Download All Forms" link at the bottom of the page.

Types of Forms
There are five categories of forms:
1. HIPAA Privacy
2. HIPAA Security
3. Human Resource
4. Medicare
5. OSHA

Download a Form
To download and customize a form to your practice you must do the following: 1) Click on the form you wish to use/download. The system will bring the form up in a word document. 2) Customize all the blue highlighted areas in the form. 3) Save the form onto your computer by clicking "File" (in the upper-left corner), "Save as," then click "My Documents" and save it to that folder or someplace where you can easily find it again. Once you are done you can click the "back" button (upper-left corner) to return to the list of forms.

Download All Forms
If you want to download all of the forms to your computer and customize them later, click the "Download All Forms" button and it will download all the compliance forms to your computer (requires an archive utility like WinZip or a modern operating system with unzip included). Note: Don't forget to save the forms to a place where you can easily find them again.

Program Requirements

PC (We recommend that you always use a supported and updated operating system version.)
Windows Versions: Windows 7 or higher. Older versions of Windows (XP, Vista) may work but are not supported, secure or recommended.
Internet Connection: High speed Internet connection required (DSL, Broadband, Fiber, etc.).

Supported Web Browsers:

Microsoft Internet Explorer
Google Chrome web browser
Firefox - version 57 or higher should also work if properly installed and configured.

Other: Popup blockers should be disabled (Certain popup blockers may affect the training). The HCSI website does not use ad or other questionable popups. You can allow the HCSI website in your popup blocker white-list if applicable.

Adobe Acrobat Reader or equivalent PDF file viewing program.
Acrobat Reader Download

Macintosh
Version: OS X (Updated and supported versions.)
Internet Connection: High speed Internet connection required (DSL, Broadband, Fiber, etc.).
Web Browser: Safari (May or may not be optimized to work properly with our program depending on version and configuration. We recommend using Google Chrome web browser with MAC OS.
Other: Popup blockers should be disabled (Certain popup blockers may affect the training). The HCSI website does not use ad or other questionable popups. You can allow the HCSI website in your popup blocker white-list if applicable.

Adobe Acrobat Reader or equivalent PDF file viewing program.
Acrobat Reader Download

Mobile Devices

Our program is not currently configured to ensure compatibility with mobile devices.

If you have any questions call or email us, we would be happy to help you!
Phone: (801) 947-0183
Email: support@hcsiinc.com